THE KEY TO MANAGE CHALLENGES

REQUEST MORE INFO

THE AFFORDABLE HELPDESK SOLUTION FOR OFFICE365 AND SHAREPOINT

A help or service desk is the place where employees ask for help, report incidents, or request new services. ShareStacks HELP will allow your teams to submit / attend help or service tickets in a snap. You have complete control of creating custom fields, assigning technicians, and sending reminders. In addition to having a messaging center to discuss the requests, you can analyze how many tickets have been successfully completed and how many remain open.

TICKETS AND CONFIG.

Easily create fields for your tickets that fit the troubleshoot needs of your company.

MESSAGE CENTER

See photos and interact with the user about the situation reported at any time.

DASHBOARDS

With the different dashboard, you can see what’s happening at a glance.

NOT ANOTHER HELPDESK

REPORTS

The reporting area allows you to break down and tabulate all tickets received, filter them and more.

NOTIFICATIONS

The system will send an email as a reminder with important information.

RESPONSIVE DESIGN.

The responsive design makes HELP looks good on all devices.

TICKETS AND CONFIG.

Easily create fields for your tickets that fit the troubleshoot needs of your company.

MESSAGE CENTER

See photos and interact with the user about the situation reported at any time.

DASHBOARDS

With the different dashboard, you can see what’s happening at a glance.

REPORTS

The reporting area allows you to break down and tabulate all tickets received, filter them and more.

NOTIFICATIONS

The system will send an email as a reminder with important information.

RESPONSIVE DESIGN.

The responsive design makes HELP looks good on all devices.

MAXIMIZE YOUR SHAREPOINT AND MANAGE HELP REQUEST IN ONE PLACE

GET STARTED

IT’S NOT JUST ABOUT I.T. ANYMORE

Even when you absolutely can use HELP for IT troubleshooting, the need to solve problems in different departments is a reality. Many employees have their own issues which must be resolved and tracked in an efficient way for better performance of the company.

TICKETS & CONFIG.

Create, assign, resolve.

Easily create fields that fit the troubleshoot needs of your company. HELP will give you the advantage of being able to receive attached photos by the user to facilitate and accelerate the solution process. Set up the distribution of the tickets to technicians upon their availability or specialization automatically.

MESSAGES CENTER

Stay connected in the process.

With the HELP Messaging Center you can interact with the users about the situation reported this will facilitate the communication and provide the help needed to solve the problem in one place. You can access it at any time to review the information, status of the request, and more.

DASHBOARDS

What matters at a glance.

It is always good to have certain and trusted data. Know what’s happening at a glance. With the Supervisor Dashboard, you’ll see every authorized technician with his assigned tickets, how many he has successfully done, how many are still open or closed and more.

REPORTS

Filter, analyze and print it.

Reports are always a good ally when it comes to making decisions or analyzing the performance of our work. The reporting area allows you to break down and tabulate all tickets received. At the same time, you can filter them by category, date, closed vs open tickets, resolution time and an average of the time it takes each technician to resolve their assigned requests.

NOTIFICATIONS

No ticket left behind.

The notifications will allow that every ticket has a technician. In case there is some ticket without being assigned, HELP sends a message to attend it. On the other hand, each user who submits a ticket will receive an email with the confirmation number which will act as a receipt.

RESPONSIVE DESIGN

Break the limits.

The responsive design makes HELP look good on all devices. As an administrator you will be able to see all received tickets, reports and more from any device without losing the image quality. At the same time users can submit their tickets and attach photos from tablets and smartphones.

BENEFITS

Even when you absolutely can use HELP for IT troubleshooting, the need to solve problems in different departments is a reality. Many employees have their own issues which must be resolved in a fast way for better development and performance of the company.

USE WHAT YOU ALREADY OWN

Save money and take advantage of your Office365 and SharePoint. With a simple installation, you can have your own helpdesk system with dashboards, reports, custom ticket forms, and many other features.