THE KEY TO MANAGE REQUESTS
THE AFFORDABLE HELPDESK SOLUTION FOR OFFICE365 AND SHAREPOINT
A help or service desk is the place where employees ask for help, report incidents, or request new services. ShareStacks HELP will allow your teams to submit/attend advice or service tickets in a snap. You have complete control of creating custom fields, assigning technicians, and sending reminders. In addition to having a messaging center to discuss the requests, you can analyze how many tickets have been completed and how many remain open.
NOT ANOTHER HELPDESK
TICKETS AND CONFIG.
Easily create fields for your tickets that fit the troubleshoot needs of your company.
See photos and interact with the user about the situation reported at any time.
With the different dashboard, you can see what’s happening at a glance.
The reporting area allows you to break down and tabulate all tickets received, filter them and more.
The system will send an email as a reminder with important information.
The responsive design makes HELP looks good on all devices.
MAXIMIZE YOUR SHAREPOINT AND MANAGE HELP REQUEST IN ONE PLACE
IT’S NOT JUST ABOUT I.T. ANYMORE
Even when you absolutely can use HELP for IT troubleshooting, the need to solve problems in different departments is a reality. Many employees have their issues which must be resolved and tracked in an efficient way for the better performance of the company.
TICKETS & CONFIG.
Create, assign, resolve.
Easily create fields that fit the troubleshoot needs of your company. HELP will give you the advantage of being able to receive attached photos by the user to facilitate and accelerate the solution process. Set up the distribution of the tickets to technicians upon their availability or specialization automatically.
Stay connected in the process.
With the HELP Messaging Center, you can interact with the users about the situation reported this would facilitate the communication and provide the help needed to solve the problem in one place. You can access it at any time to review the information, status of the request, and more.
What matters at a glance.
It is always good to have precise and trusted data. Know what’s happening at a glance. With the Supervisor Dashboard, you’ll see every authorized technician with his assigned tickets, how many he has successfully done, how many are still open or closed and more.
Filter, analyze and print it.
Reports are always a useful ally when it comes to making decisions or analyzing the performance of our work. The reporting area allows you to break down and tabulate all tickets received. At the same time, you can filter them by category, date, closed vs. open tickets, resolution time and an average of the time it takes each technician to resolve their assigned requests.
No ticket left behind.
The notifications will allow that every ticket has a technician. In case there is some ticket without being assigned, HELP sends a message to attend it. On the other hand, each user who submits a ticket will receive an email with the confirmation number which will act as a receipt.
Break the limits.
The responsive design makes HELP look good on all devices. As an administrator, you will be able to see all received tickets, reports and more from any device without losing the image quality. At the same time, users can submit their tickets and attach photos from tablets and smartphones.
MORE PERKS & BENEFITS
WATCH HOW EASY
IT CAN BE!
IT CAN BE!